Any cancellation or reduction in room strength before 72 Hours will be noted without retention
Any cancellation or reduction in room strength within 72 Hours will be subject to 01 Night retention.
No cancellation Charges in case of cancellation due to COVID-19. However, Corona Positive Certificate will be required for such cancellations.
Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking.
Bookings for the New Year Eve are Completely Non-Refundable.
Bachelors are not allowed on 31st December*.
Upon cancellation of booking, the refund of the booking amount will be initiated. All valid refunds will be made from 10 to 15 working days after completion of cancelation process and receiving the refunds from various suppliers involved if any. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer. In case the booking amount is paid using credit card, the refund will be processed on the credit card. The refund process may take 10-15 business days. All bank fee/charges incurred during the process of refund will be borne by the customer only.